Our Complaints Handling Procedure

If you are not satisfied with any aspect of our service, and would like to issue a formal complaint please write to us providing as much information as possible, including your name, contact details and photographs or quotes or any evidence you have, and feel is relevant to the following address:

1 Market Street, Buxton, Derbyshire, SK17 6JY. 

Telephone number: 01298 78666.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will write to you within 3 days to acknowledge your complaint. Once we have a good understanding of your concerns, we will make enquires to verify information, carry out an audit of the advice and service we have provided and liaise with other parties as necessary and respond within 15 working days to inform you of the outcome of our investigations and details of any proposed action made to resolve your complaint..

We will also provide you with the name of the person handling your complaint.

We aim to provide a thorough response first time, however if you are not happy with the outcome of our investigations or progress then you can raise the matter with the:

Property Redress Scheme, email This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Boreamwood, WD6 1JH.